Sahar is a lead UX researcher at Athlon Studio in Washington, DC, blending her art and design background with a process-oriented approach to service design. She excels in storytelling within research to inform product strategy and is dedicated to mentoring the next generation of UX professionals through various educational initiatives and platforms.

🧐 About the presentation: In this webinar with Sahar you'll learn the fundamentals of designing seamless, end-to-end service experiences. Sahar will cover the core principles of service design, including user journey mapping, service blueprints, and the integration of all touchpoints to create cohesive and effective services.