AI Governance Doesn't Exist Quite Yet (But Service Designers Should Build It)

Large-scale, company-wide AI adoption needs deliberate and thoughtful strategy and a big part of that strategy needs to be AI operational governance. This is what service design does and has always done best. Process design, development, iteration, and implementation. Service design is and has always been governance work. It’s what we’re trained to do. Let’s dive into what I’m observing around AI ops and how it relates back to service design.